Cancellation policy of Temple Diving Penida (PT JAVA PAMA TEMPLE)

Making a reservation
Any reservation will only be definitively confirmed upon receipt of an advance deposit of 20% of the total
amount for Baptisms (DSD) and Bubblemakers, Fun Dives and Snorkeling activities or an advance deposit
of 25% of the total amount for Courses that aim at a certification, with a minimum payment of IDR 350,000
or the full amount if the total price is less than IDR 350,000. The balance due will have to be paid in full in
our dive center before the any diving or snorkeling activity and before the beginning of any accommodation
service. Revolut international trransfers are currently not accepted.
The payment of the deposit and other fees or taxes and for all amounts corresponding to the orders is made in
Indonesian rupiahs.
The payment of the deposit can be made:

on site, in the dive center of Nusa Penida, in cash or by credit or debit card (Visa-Master Card),
online, through a payment link from our payment service partner Cashlez,
online, through a QRIS accepting app.

Conditions of cancellation
2.1 If the Customer cancels
The Customer must inform TEMPLE in writing (email or whatsapp) of his cancellation.

In case of a cancellation more than 96 hours (4 days) before the service: full refund of the amount deposited
in advance, deduction of the administrative costs of 150 000 IDR, of the costs of buying the manual or
elearning for courses and any other possible bank charges borne by TEMPLE DIVING PENIDA for
accepting the deposit or processing the refund. Cash payments can be refunded in cash and credit card
payments will be refunded within a maximum of 15 days after the customer’s cancellation.
In case of a cancellation less than 96 hours (4 days) but more than 24 hours before the service: TEMPLE
will refund an amount of 50% of the advance deposit received for the reservation, said refunded amount will
be reduced by any cost of buying a manual or elearning and by any bank fee or transfer fee borne by
TEMPLE DIVING PENIDA due to the refund.
In case of a cancellation less than 24 hours before the service: TEMPLE DIVING PENIDA will keep all the
sums (deposit or payment in full) received for the reservation.
In the event of a cancellation reported less than 24 hours before the scheduled start of the service, TEMPLE
may, if possible, propose another date to the Customer so that the reserved service can be carried out. In the
event that it is impossible for the Customer to change the date, all sums already paid by the Customer will
remain the property of TEMPLE DIVING PENIDA.
Any activity started will not give rise to any refund, if the cancellation is due to the Customer (personal
convenience, ear problems, stress or any other reason whatsoever). In the case of a training, stay or
internship reserved for a defined period: TEMPLE DIVING PENIDA shall not be liable if, for personal
reasons, the Customer has to interrupt the training, stay or internship or if the Customer does not appear at
the place on the scheduled date and time. In particular, the sums already paid would remain the property of
TEMPLE DIVING PENIDA and all costs incurred would remain the responsibility of the Customer.
In the specific case of services provided to a group of divers (club trip, works council, summer camp, etc…),
the price of the dives being negotiated on the basis of a global package, no refund can be made if one or
more dives have to be cancelled for personal reasons or due to unfavourable weather conditions.
2.2 If TEMPLE DIVING PENIDA cancels
A dive service may be cancelled by TEMPLE DIVING PENIDA for meteorological, technical or safety
reasons.
In the event of cancellation for meteorological reasons, TEMPLE may propose postponing the service to
another more favourable date, within the limits of available places. In the event that the Customer is unable
to postpone the services (duration of the stay too short), the sums already paid to TEMPLE in relation to the
cancelled service will be refunded to the Customer.
An exception to this is the case of stay and diving services for a group of divers (club trip, works council,
summer camp, etc.). In this case, the price of the dives being negotiated on the basis of a global package, no
refund can be made if one or more dives have to be cancelled for unfavourable weather conditions and no
postponement is possible.
In the event of cancellation for technical reasons, TEMPLE may propose postponing the service to another
more favourable date, within the limits of available places. In the event that the Customer is unable to come
for the service at the later proposed date (duration of the stay too short), TEMPLE undertakes to reimburse
the amount of the services not provided.
In all these cases of unforeseeable circumstances or events, the additional costs resulting from the partial
postponement, total postponement or extension of the stay remain the responsibility of the Customer.
TEMPLE DIVING PENIDA can decide to cancel completely or partially a reserved service if the team of
diving professionals deem the situation to be unsafe for themselves, the Customer or any other third party.
Such situations can include (but are not limited to) the situation in which the Customer is in manifest state of
inebriation and the situation in which the Customer does not or is not able to respect the instructions of the
diving professionals or of the boat crew and the situation in which the Customer does not follow the
instructions of correct behavior for the observation and preservation of the marine life. In such situations, no
refund will be due to the Customer and all sums already paid by the Customer will remain the property of
TEMPLE DIVING PENIDA and all costs incurred will remain the responsibility of the Customer.
Valid starting from April 20th, 2025